Accessible travel or holidays for disabled people?

Today I was told there is another travel service out for disabled people. Of course I was curious and interested. It is not a question of competition as I am not so profit minded – which might not say much for my entrepreneurial spirit – but for me, I think the more the merrier, its about time disabled people had more choice.

I am more orientated to offering an informational service, Connect Culture is not geared to taking commissions from hotels or restaurants. However this new service is a customised service  tailored to your exact needs. On the one hand,  it is commendable on its intentions but the way it is offered makes me groan because the focus is still on your ‘needs’, so medical model. This customised service boasts of experts who would sort it all out for you. I am glad they have found experts who can take on the world as a destination. So much for inclusive tourism. This company also offer you dream honeymoons. I ‘ ve been told that there is such a market – especially in places like Las Vegas or in this case in a tropical island by disabled people. I question whether the disabled person – yes the CEO is disabled- has actually sampled the delights he is offering. He is relying on his team of experts (where did he find them?) to get it right for his disabled customers. Yes he knows some of the barriers that disabled people faces when they travel but has he been a traveler? Has he been a consumer of holiday destinations? I suspect not. Is he not being just a broker then? Is that wrong per se?

Entrepreneurs need all sorts of management skills, including the ability to sustain interest, stamina to continue wanting and making a success. The process isn’t easy and its no different for a disabled entrepreneur and in actual fact, there are more barriers to jump over – and its not always nice. I should and do applaud disabled entrepreneurs but why just target disabled people and label it as such.   I am fastidious I  do not want segregation, holidays for disabled people. I want holidays for everybody, disabled or non disabled to be able to have the same holiday. Inclusive holidays – it means having the widened doors, the wet rooms, level access, deaf alarms, facilities for assistance dogs, good signage built seamlesslyinto the architecture/culture so that families, lovers, friends, couples can go on holiday together.

I know Scott Rains has worked tirelessly at getting the message of inclusive/universal design accross. I consider him evangelic in his zeal – in a good way.

he writes:

The concept of Inclusive Travel is itself traveling around the world. It is leaving an infrastructure that will allow the pleasure of world discovery to generations to come. It enables generations present to do so through all stages of their lifespan. That’s the vision of Universal Design applied to tourism — Inclusive Tourism.

I am left wondering if I am a ‘snob’ in the sense that I have my eye on a vision and deny the fact that disabled people need their holidays to be located in ‘holidays for disabled people’. I, myself, seek to lessen the stress for other disabled people in the 3 cities I know and love, London, Paris and Strasbourg with Connect Culture. I would not promise I can provide information on access in places I am not familiar with. (Actually if anyone wants to have a honeymoon or wedding in Las Vegas I can deliver because I have done my research there or go to Disneyland – these places have access built into them because of the good customer service in US and the ADA and I have just found the perfectly accessible hotel in Blackpool.)

What I am trying to articulate is that having a holiday means being in a different environment, culture and being able to sample, meander and get lost in a new sense. It shouldnt be focused just on your access needs – I agree that we can’t get away from our access needs but can we not segregate ourselves? I try to tell people I also help families (as I have done) and solo women travelers. The research I have done leads me gain knowledge of other information not just access – for eg. vegetarian, halal restaurants.

I look to the day when disabled people can go into any holiday booking office and book their holidays. I was extremely frustrated today because I went to book my flight and hotel with the Coop Travel Agency. I bank with the Co op and they have a card which would give me points if I use the travel agency. I did my own research for Valencia – I found out which hotel was accessible and told them which I wanted. I also said I wanted a wheelchair accessible room. To my chagrin, after I had paid, the agent now tells me the wheelchair access room is not guaranteed. Now in an inclusive world the agent should not need me to tell her that it is essential for me to have that, it would be part of her training to check that. In fact I would say it should be common sense!